Last updated: 6/19/2026
Lifetime Chiro (“Lifetime Chiro,” “we,” “us,” or “our”) operates this website and provides chiropractic care and related services to patients and visitors in Kenmore and the surrounding community. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect personal information from you when you:
- Schedule or request an appointment
- Submit a contact form
- Subscribe to email or SMS communications
- Contact us with questions
- Provide feedback
The information we collect may include:
- Name
- Email address
- Phone number
- Appointment details
- Communication preferences
- Health information you provide as part of your care
We handle personal and health information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable state health records legislation.
2. How We Use Your Information
We use the information collected to:
- Schedule and manage appointments
- Send appointment confirmations and reminders
- Provide schedule updates and practice notifications
- Respond to enquiries
- Provide and improve our chiropractic care and related services
If marketing consent is provided, we may also send you news and information about our services from time to time.
3. SMS Communications
If you opt in to receive SMS communications from Lifetime Chiro, we may send:
- Appointment confirmations
- Appointment reminders
- Schedule updates
- Practice notifications
- Promotional messages where marketing consent has been provided
Message frequency varies. Standard message and data rates from your mobile carrier may apply.
SMS consent is collected through a clear, optional, unchecked checkbox on our website forms. Consent is not required as a condition of receiving care or services.
You may opt out at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us using the details at the end of this policy.
Mobile information, SMS opt-in data, and consent records are not shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with trusted service providers who assist us in operating our practice, provided they are contractually obligated to protect your information.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your experience on our website and analyse how our site is used. You can disable cookies in your browser settings; however, some features of the website may not function properly if cookies are disabled.
5. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, use, or disclosure.
While we take reasonable steps to secure your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Third-Party Service Providers
We do not sell or trade your personal information.
We may share information with trusted third-party service providers who assist us in operating our website, managing appointments, processing payments, sending communications, or providing IT and administrative support. These providers may only use personal information as necessary to perform services on our behalf, and are required to keep your information confidential and secure.
Mobile opt-in data and consent information are not shared with third parties for marketing purposes.
7. Your Rights
Under the Australian Privacy Principles and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or out-of-date information
- Request deletion of personal information, subject to legal and clinical record-keeping requirements
- Withdraw consent where applicable
- Make a complaint about how we have handled your personal information
Requests may be submitted using the contact information below. If you are not satisfied with how we have handled your concern, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
8. Children’s Privacy
While we provide chiropractic care to children, this website is intended for use by adults, including parents and guardians making appointments on behalf of their children. We do not knowingly collect personal information directly from children through this website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, the updated version will be posted on this page with a revised “Last updated” date.
10. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Lifetime Chiro
876 Moggill Rd, Kenmore QLD 4069, Australia
Phone: (07) 3878 1553
Email: reception@lifetimewellness.com.au